FAQ

As a broker, we work for you, not for one insurance company. We compare cover and pricing across multiple insurers, negotiate terms on your behalf, and support you through the full life of the policy - including claims - at no extra cost, since our fees are built into standard insurer commissions.

Reach out through our Contact Us page or call our office directly. We'll ask a few questions about what you need covered, then come back with quotes from our panel of insurers for you to compare.

This varies by cover type, but generally we'll need proof of identity, details of the asset or risk being insured (e.g. a vehicle logbook, property details, or business information), and any prior insurance history. Our team will confirm exactly what's needed once we know what you're insuring.

Contact us as soon as possible after an incident. We'll guide you through your insurer's claim process, help you gather the required documentation, and liaise with the insurer on your behalf to keep things moving.

Settlement time depends on the type of claim and the insurer, ranging from a few days for straightforward claims to several weeks for more complex ones. We stay in contact with the insurer throughout the process and keep you updated.

Yes. We tailor cover to your specific risk profile and budget, whether you're a small business just getting started or a larger corporate with more complex needs.

Yes. Any information you share with us is used solely to arrange and manage your cover, and is handled in line with our confidentiality obligations as a licensed insurance broker.